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Mr. Francis was very nice and listened attentively to my vehicle needs. He was very co-operative and easygoing. No high-pressure selling tactics. I felt at ease during the transaction.BTW, I chose PORTSMOUTH FORD because out of the three dealers I had called requesting information, Mr. Francis was he only one to return my call.After leasing my 2010 Mercury mariner, my wife's previous lease had expired and we went back to PORTSMOUTH FORD and Mr Francis conducted her transaction the same way as he had conducted mine.She purchased a 2010 Mercury Mariner.We are both very happy with our vehicles and would recommend PORTSMOUTH FORD, especially EDDY FRANCIS, for their next vehicle purchase/lease.